In today’s digital landscape, user feedback is gold. Whether it’s an innovative idea or constructive criticism, capturing and managing these insights effectively can shape your product. However, the challenge often lies in navigating and prioritising this influx of user-generated content. That’s where feature request tools come into play. These tools streamline the collection and organisation of feedback and ensure that every user’s voice is heard and valued. This article explores the ten best feature request tools essential for any business looking to harness the power of community-driven development. From advanced analytics to seamless integration capabilities, determine which tools can help you transform user feedback into actionable insights.
What is a Feature Request Tool?
A feature request tool is a specialised tool designed to facilitate the collection, organisation, and management of suggestions and improvements proposed by software products or service users. These tools are critical bridges between end-users and development teams, ensuring feedback is gathered, analysed, and prioritised according to potential impact and feasibility. By integrating such tools into their systems, businesses can streamline their feedback loops, enhance user engagement by making them feel heard, and systematically improve their products based on objective, actionable user insights. But the benefits continue beyond there. These tools also play a crucial role in fostering a community around the product, enhancing user satisfaction and loyalty.
Why do I need a Feature Requests Tool?
Implementing a feature requests tool is essential for any business looking to stay competitive and responsive in a rapidly evolving market. These tools provide a structured platform for capturing, organising, and prioritising user feedback, which is invaluable for aligning product development with user needs and expectations. By employing a feature requests tool, companies can ensure that they are not just guessing what features their users might appreciate but are instead directly engaging with their user base to guide development priorities. This leads to more targeted improvements, better resource allocation, and a product that resonates more effectively with its intended audience. Additionally, demonstrating responsiveness to user feedback can significantly enhance customer satisfaction and loyalty, fostering a positive brand image and a dedicated user community.
Boomerang
Boomerang helps you build better-informed products with user feedback. With a simple interface for your users or customers to provide feedback about your goods or services, you can collect any form of feedback from your customers or staff. While created with feature requests in mind, you can also use Boomerang to collect feedback from potential leads, staff, users, and clients. Boomerang features a slick user interface closer that allows you to achieve everything on the front end.
Canny
Canny helps you improve your products with customer feedback. Capture, organise, and analyse product feedback in one place to inform your product decisions. Collect, analyse, and organise feedback and feature requests in a purpose-built customer feedback tool that displays the most requested features. Score feedback and feature requests based on priority, filter feedback by segment and impact, clarify use cases up front and avoid wasting time building the wrong things. Canny can also integrate with Jira, ClickUp, and Asana.
Frill
Frill lets you capture, organise, and announce product feedback and user generated ideas in one place. It offers a choice between a widget-based tool and a fully functional web app for collecting feedback – a great way to present your brand professionally. Frill offers a fantastic road mapping tool that you can make public to keep your users and colleagues up to date with planned improvements, automatically prioritised by importance. You can also announce changes that have been planned or achieved and integrate Frill with your favourite third-party tools.
Trello
Trello is a collaborative productivity tool that helps people to organise tasks more efficiently. You can use Trello to organise and roadmap planned features and development ideas and manage the flow of tasks between multiple collaborators. You can use Trello on almost any device to gather ideas, organise and schedule your product development, and smooth out the iteration process.
Noora
Noora allows you to collect, clarify and prioritise product feedback from your users and colleagues. As with many, Noora allows for upvoting and assistance in prioritising tasks to improve your product and workflow. You can also communicate with your users and discuss their feedback to ensure they stay informed about progress or whether something they request already exists.
Sleekplan
Sleekplan prides its product on not only actionable points of feedback but also measurable results and impact. If you want to collect and prioritise user-generated ideas and feedback, develop a roadmap, build a product, and notify your users, Sleekplan works excellently. Moreover, you can measure the impact of user satisfaction scores and various data points on successful implementation. Keep the feedback coming your way without interrupting your end-user’s experience. Enable them to share feedback quickly from within your web-based app using the Sleekplan widget.
UserVoice
For ongoing innovation, embracing continuous product discovery and transforming user feedback into actionable insights is recommended. Through insightful user feedback, your team can focus on problem spaces to drive impactful solutions in your product discovery journey. To effectively address and respond to customer feedback, you can use low-effort, real-time, and scalable tools like UserVoice to ensure that feedback is never ignored. UserVoice turns feedback into opportunities with data-driven insights, importance metrics and user voting.
ProdCamp
ProdCamp is there to help you use user feedback to turn your product into something your users find helpful. By embedding the users into the development and ideas process, ProdCamp is an excellent tool for making your product the best it can be, exactly how your users expect it to be. Send notifications and provide updates on new developments and user feedback lifecycle events.
UserInput
From heatmaps to user testing, UserInput also puts users at the heart of the product discovery and improvement process. With a focus on conversion, UserInput provides insights from real people in your target audience to help you convert more users into customers. You’ll learn where customers are getting stuck and find new ways to develop and showcase your products online. UserInput matches you with people in your target audience who are trained to provide constructive feedback helpfully.
Usersnap
Usersnap is your all-in-one solution for capturing, organising, and responding to user feedback. With Usersnap, you can streamline issues, feature requests, and product survey responses to exceed user expectations. Empower your users to share feedback anytime with screen capturing and annotation tools. Label feedback into essential topics. Manage development and track issues with status, assignee, priority fields, and more. Connect with 50+ integrations.
Conclusion
In conclusion, feature request tools are essential tools for businesses looking to harness the power of user-generated feedback. These tools streamline the collection and organisation of feedback, and ensure that every user’s voice is heard and valued. From advanced analytics to seamless integration capabilities, the ten best feature request tools explored in this article can help businesses transform user feedback into actionable insights. By implementing a feature requests tool, companies can stay competitive and responsive in a rapidly evolving market, align product development with user needs and expectations, and foster a positive brand image and a dedicated user community.
Disclaimer: these tools, tools and applications are in no particular order, nor are they intended to be compared in any way. We believe they are all great options for improving your product with users at the heart. This article aims to showcase feedback tools and tools you may find helpful.